Ordering Information
By ordering a product from LETIME, you agree that LETIME shall not be liable for, and you shall indemnify and hold LETIME harmless from, any loss, claim, damage, or injury ("Losses") that may result from your misuse or unlawful use of the product except to the extent that the Losses are caused by a product defect or by LETIME's negligence or intentional wrongdoing.
24/7 OPEN
You can shop 24 hours a day on our website. We accept PayPal, Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada.
SSL SECURE TRANSACTION
Our store is hosted on Squarespace. They provide us with the online e-commerce that allows us to sell our products and services to you.
30 DAYS FREE REPLACEMENT
Free shipping and free replacement within 30 days of purchase for parts with problems before using in US.
1 YEAR CRAFTMANSHIP WARRANTY
Free shipping and free replacement within a year of purchase for parts broken due to manufacturing issues, including loose welding and crack, in US.
BEST PRICE GUARANTEE
LETIMESTILL.COM provides you the best price and price match across our official selling channels in US..
SHIPPING
Normally your order will be shipped within 3 business days after order. In US, we use USPS service. In Canada, we use DHL International Express service.
** For Canada Customers, please expect custom tax and associated fees, like any orders from US, while delivery which may be charged by the carrier, e.g. DHL. With LT3000 as example, the tax and fees may be around 50 CAD as estimation. The actual amount is decided by the carrier.
ADD-ONS & ADJUSTMENTS
If you need assistance with an order that has been submitted on our website (such as an address correction) please fill in the following form to contact us immediately. We are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.
CANCELLATIONS
Requests for cancellations must be submitted by 9:00 pm Eastern Time on the day you submit your order by filling in the following form, and all requests for order cancellations received after this time will not be accepted. If you ordered after 9pm EST, please request cancellation by 9pm on the next day. If you are unable to submit your order cancellation by the 9:00 pm (EST) deadline, you may return the parcel after its receipt for a full and immediate product refund. Please refer to Return Policy for how to return.
COUNTRIES
We can ship orders to US and Canada. There are shipping and handling fees applied and shown during check out. If you need help to ship to different countries, please fill in the underneath form so we can help. For orders to different countries, there will be extra shipping charges according to the destination countries.